Privacy Policy

Effective Date: 21st March 2025
Last Updated: 5th May 2025

Balanced Wealth AI (“we,” “us,” or “our”) is a service operated by MIXED REALITY LIVE PTE. LTD., a company incorporated in Singapore. We are committed to protecting your privacy and ensuring that your personal data is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you interact with our services.

By using our website (https://www.balancedwealth.ai) or services, you consent to the terms described in this Privacy Policy.


1. Who We Are

Balanced Wealth AI is owned and operated by MIXED REALITY LIVE PTE. LTD., a company registered in Singapore. For purposes of the Singapore Personal Data Protection Act (PDPA), we are the Data Controller of your personal information.


2. What Personal Data We Collect

We collect personal information you provide to us when you interact with our services, including:

  • Identity Information: Job title, age range, industry

  • Contact Information: Email address

  • Salary Information: Monthly income, years of experience, role title, company size

  • Referral Tracking: Whether you accessed the report via a paid request or sharing

  • Technical Information: IP address, browser type, device information, UTM parameters

  • Usage Information: Pages visited, time on site, form submissions

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data.


3. How We Collect Your Data

  • Directly from you via our online forms

  • Automatically via cookies, analytics, and session tracking

  • Through our payment provider (Stripe) when you purchase the $2 salary snapshot

  • Through unique referral links used to access the free report


4. How We Use Your Personal Data

Your data is used to:

  • Generate your salary percentile report

  • Display insights based on real-world salary data

  • Send your report to your provided email address

  • Process payments (if applicable)

  • Improve our service and site performance

  • Prevent abuse or misuse of the platform

We do not use your data to create financial profiles or offer unrelated services.


5. Legal Basis for Processing Data

We process your data under the following PDPA-compliant bases:

  • Consent: You provided your information to receive a report or participate via sharing

  • Contractual Obligation: To deliver the salary snapshot as described

  • Legitimate Interest: For improving services and ensuring referral system accuracy


6. Who We Share Your Data With

We never sell or rent your personal data. We only share it with the following trusted providers:

  • Zapier: For workflow automation (referral tracking and follow-up emails)

  • OpenAI: For report generation and insight calculation

  • PDF Monkey: To format and deliver your final PDF report

  • Stripe: To securely process your payment

All providers are contractually required to protect your data and comply with Singapore PDPA.


7. How Long We Keep Your Data

We retain your personal data for 12 months after report generation. It may be deleted earlier if:

  • You request deletion via email

  • We identify a duplicate or fraudulent submission

Data is automatically anonymized for benchmarking insights after 12 months.


8. Security of Your Data

We implement industry-standard protections including:

  • HTTPS encryption for all data transfers

  • Encrypted data at rest (where applicable)

  • Role-based access to internal tools

  • Continuous monitoring and threat prevention


9. Cookies and Tracking

We use cookies to:

  • Track referral link success

  • Monitor user behavior anonymously for analytics

  • Ensure smooth page load and report delivery

You can manage or block cookies through your browser settings.


10. Your Rights Under Singapore PDPA

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies

  • Withdraw consent at any time

  • Request deletion of your data

To make any of these requests, email us at info@balancedwealth.ai.


11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. Continued use of our service indicates acceptance of any changes.


12. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

Email: info@balancedwealth.ai
Company: MIXED REALITY LIVE PTE. LTD. (Singapore)